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Brand building must become more about customer experience

24 May 2019 by Godfrey Parkin Leave a Comment

Originally published in BizCommunity on 14 January 2019 CX is everything. Businesses boom because they offer awesome differentiated customer experience, online and offline. The big trends in 2019 will follow this rule. The growth of messaging and decline of posting will lift platforms such as WhatsApp and Messenger into the prominence previously enjoyed by Facebook. […]

Filed Under: CX, Disruption, General, Innovation, Strategy, UX

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