Originally published in BizCommunity on 14 January 2019 CX is everything. Businesses boom because they offer awesome differentiated customer experience, online and offline. The big trends in 2019 will follow this rule. The growth of messaging and decline of posting will lift platforms such as WhatsApp and Messenger into the prominence previously enjoyed by Facebook. […]
About Godfrey Parkin
Godfrey Parkin is a digital strategist, with unique international credentials as a leader of corporate change and a start-up entrepreneur. He is the author of two best-selling books on digital marketing and business strategy.
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